Shipping policy
SHIPPING POLICY
Thank you for shopping with Velnora. We aim to make your shopping experience as simple and reliable as possible. Please review the information below regarding order processing, shipping times, tracking, and delivery.
FREE WORLDWIDE SHIPPING
We currently offer FREE worldwide standard shipping on all orders unless otherwise stated during checkout.
There are no additional standard shipping charges added to your order at checkout.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that orders are not processed on weekends or public holidays.
ESTIMATED DELIVERY TIMES
Estimated delivery times vary depending on the destination country and local delivery services.
Typical delivery times are:
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Europe: approximately 7-24 business days
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United States & Canada: approximately 7–24 business days
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Other international destinations: approximately 7–26 business days
These delivery times are estimates and are not guaranteed.
Delays may occasionally occur due to customs processing, local postal services, public holidays, weather conditions, high shipping volumes, or other circumstances outside our control.
ORDER TRACKING
Once tracking information becomes available, you will receive an email containing your tracking details.
Tracking information may take 2–5 business days after shipment to begin showing updates.
You may also be able to track your order through the Shop app where available.
MULTIPLE ITEM ORDERS
If your order contains multiple products or product variants, items may occasionally be shipped separately depending on warehouse availability.
As a result, you may receive your order in more than one package and packages may arrive on different days.
You will not be charged additional shipping fees if your order is divided into multiple shipments.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information when placing an order.
Please carefully check your:
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Full name
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Street address
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Apartment or unit number, if applicable
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City
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Postal code
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Country
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Contact information
If you notice an error in your shipping information, please contact us as soon as possible at velnora.shop.info@gmail.com.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
DELAYED ORDERS
Occasional shipping delays can occur.
If your order has not arrived within the estimated delivery period, please check your tracking information first.
If there has been no tracking update for an extended period or you believe your shipment may be lost, contact us at:
We will review the shipment status and assist you with the next steps.
LOST OR MISSING PACKAGES
If tracking indicates that your package has been delivered but you have not received it, please:
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Check around your property and mailbox.
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Ask household members or neighbours if they accepted the package.
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Contact the local delivery carrier using your tracking number.
If you are still unable to locate the package, please contact us and we will assist where possible.
DAMAGED OR INCORRECT ORDERS
If your product arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photographs or video showing the problem
We will review the situation and provide an appropriate solution in accordance with our Refund Policy and applicable consumer protection laws.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country.
Where such charges are not already included or collected at checkout, they may be the responsibility of the recipient according to local laws.
Customs processing may also occasionally extend delivery times.
SHIPPING RESTRICTIONS
Although we offer worldwide shipping, certain products or destinations may occasionally be unavailable due to supplier, carrier, customs, or regulatory restrictions.
If we are unable to ship an order to your destination, we will contact you and provide an appropriate solution, including a refund where necessary.
CONTACT US
If you have any questions regarding shipping or your order, please contact us:
Velnora
Website: velnoraflow.com
Email: velnora.shop.info@gmail.com